Scope of impact: This issue could affect any user attempting to view an email message in the Outlook client. Our efforts are focused on determining the most expedient means of remediating this issue.
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Current status: We’re continuing to analyze recent updates to the environment and the associated code as we work to isolate the cause of impact. More info: Initial reports indicate that impact is specific to the Outlook client and users with access to other protocols, such as Outlook on the web or the Outlook mobile app, can view message content in those platforms as a potential workaround. “6:19 PMView historyTitle: Issue affecting viewing email content in Outlook User Impact: Users may be unable to view email message content within Outlook. Root cause: A recent change to systems that facilitate text display management for content within the Outlook client caused impact. We encourage affected users who are able to do so to leverage the workarounds described above in the “more info” section of this post while we complete the process of fixing this problem. We expect to complete this process and restore service for all affected users by May 12, 2021, at 3:00 AM UTC. In some circumstances, users may need to restart their client a second time for the changes to take effect. Once users receive the fix, they will need to restart their email client to apply the fix. This fix will reach all affected users incrementally over the course of the next four-to-five hours. Current status: We’ve identified the underlying cause of impact and are applying a fix. More info: Impact is specific to the Outlook client and users with access to other protocols, such as Outlook on the web or the Outlook mobile app, can view message content in those platforms as a potential workaround while our fix is applied. Latest message, 7:24 PMView historyTitle: Issue affecting viewing email content in Outlook User Impact: Users may be unable to view email message content within Outlook. Microsoft has released the following statements: Also they cannot type in the body of a new e-mail or reply. Suddenly many users alerting that the message body of their e-mails, using Outlook desktop app, are blank.
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